FAQ

Having some trouble? Take a look at our Frequently Asked Questions here:

Care Guide

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How do I clean the jewellery?
How do I clean and care for my Brass Jewellery?

How to clean brass jewellery

Brass is an alloy of copper and zinc and will naturally tarnish when exposed to oxygen. Some people like the patina of tarnished brass and the tarnish is actually a protective layer for the brass, but if you want to get the shine of the new brass it's pretty easy to do with some typical household products.

 If the tarnish isn't too pervasive take about 2 tablespoons of baking soda and add drops of lemon juice - from concentrate is fine - until you have a nice paste. The lemon juice will bubble and fizz as you add the baking soda, don't worry it'll stop after a second or two. Take an old toothbrush and apply the paste to your piece and scrub. Let it sit in the paste for about 30 minutes and then rinse it with water and dry it thoroughly.

 If the piece is heavily tarnished or the above doesn't work, you can place the piece in vinegar and let it soak for 30-60 minutes and then scrub it with an old toothbrush. Once clean, rinse it with water. This cleaning method is more aggressive and may leave the piece more "raw" looking - it won't have as warm of a color until the patina rebuilds. Oils from your skin and the oxygen in the air are what accelerate tarnishing.

 If you want to slow the tarnish process, wipe the piece with a soft cotton rag after wearing and store in a plastic bag with an anti-tarnishing strip.

 

How do I clean and care for my Wooden Jewellery? 
81stgeneration wants to make sure the natural grain in your wooden jewellery is highlighted, not diminished. Here are some tips to make sure your wooden jewellery always looks its best.

 Always store wooden jewellery in an air-tight bag to avoid dust and moisture. You can risk damage to your wooden jewellery with long exposure to water. Use a non-abrasive microfiber cloth to wipe down the surface of your wooden jewellery daily to avoid dust and dirt buildup. Use a wood polishing cloth with natural beeswax to polish the surface of your wooden jewelry. You should only need to polish once a month or as needed.

 

How do I clean and care for my Silver Jewellery?

How to clean and care of silver jewellery

Sterling silver tarnishes when exposed to air and becomes very dull if it comes into regular contact with chemicals. To keep your original piece of jewellery looking stunning we suggest you adopt the following steps for looking after your jewellery:

 -Store the jewellery in the discretely branded box when not wearing it so it is not open to the air and won't tarnish.

 -Don’t wear the jewellery whilst having a bath/taking a shower, applying make up, sun tan cream or body cream, perfume or hairspray. It’s a good habit to get into putting your jewellery on last after getting ready.

 -Don’t go swimming with your jewellery on as the chlorine will dull the finish.

 A build up of dirt can be removed using warm water, washing-up liquid and a very soft toothbrush. If you need to polish the jewellery, then give it a rub with a silver jewellery cloth. They are readily available online or in the High Street and are already combined with suitable chemicals to bring the shine back.

 

How do I clean and care for my Leather Jewellery?
Leather jewellery can last for a long time if and only if it is maintained properly. The leather jewellery must be protected from dust. It must have a separate cover so as to prevent dust contamination. It is not advisable to store leather jewellery along with other types of jewellery, especially metal jewellery.

 When leather jewellery is exposed to rain or water it loses its charm. Hence it is better to avoid wearing leather jewellery when the weather conditions are not good. While handling the leather jewellery, hands must be clean as well as dry. The leather jewellery may be worn after the application of perfumes and other cosmetics so that the jewellery will not get coated with the perfumes. One should not wear the leather jewellery while taking a bath, swimming, performing physical exercises or while doing any strenuous work. A leather protector spray can ensure the proper maintenance of expensive leather jewellery. The leather protector spray effectively prevents staining of the leather. Moreover, it can prevent cracking and drying of the leather.

 For cleaning the leather jewellery one should not use oil based cleaners as it may stain the leather. The dirt on the jewellery can be removed using a piece of soft damp cloth. In case the leather jewelry is stained by cosmetics, oil, fragrances, hair sprays etc. it is advisable to get them cleaned immediately by a professional cleaner.

 

How do I clean and care for my Leather Bag?

How to clean my leather bag

Our leather bags are made of tanned goatskin, which is one of the softest, lightest and most resilient leathers available. It is naturally water resistant because of the lanolin in the leather. Compared to cowhide, it’s about half the weight, twice as pliable, and extremely strong. This means your bag is light, less bulky, and never requires a breaking in period. Being handmade, each bag is unique.

 The leather is never dyed with harsh chemicals, so the shade of leather from item to item may vary slightly from our photographs and it may have some spots that will vanish by using it over time. Also each piece initially has a genuine earthy aroma that is characteristic of the natural tanning process. This scent begins to dissipate as soon as the item is removed from its packaging, and fades entirely in 2-6 weeks. Be patient rather than trying to mask the smell with sprays, oils, or cleaners. These will only seal over the leather and create a third smell which may take even longer to go away.

 When you are not using your leather bag make sure your bag is dry and empty. Slip it into a cotton storage bag and store it flat and out of direct sunlight away from any heat source. Do not dry clean, store your leather bag near chemicals or in a high-humidity area where mildew can grow.

 As you use your leather bag it will develop a beautiful, unique patina. However, leather is a natural product and will become dry and damaged if left near a heat source like a radiator or in direct sunlight. Similarly try not to get your bag wet. If the leather begins to look a bit worn in places we recommend that you give it a nourishing feed and polish with a natural leather cream. Test any cream or polish on an unobtrusive part of your bag first to ensure that there is no significant change in colour.

 Every dozen or so uses, moisten a cloth with warm water and wipe over the leather for a more thorough clean. Be sure to use as little water as possible when cleaning. Apply a rub-on leather conditioner to the leather every few months to restore moisture to the leather. Properly conditioning the leather will prevent cracks, wrinkles, and over-drying of the goatskin’s leather.

 Goatskin can be cleaned with a mild, pumice-based soap, but not rubbed. You can rinse it with water, but never soak it. Pat the leather dry with a clean towel, and apply a leather conditioner. Allow the leather to air dry completely.

 

How do I clean and care for my Stainless Steel Jewellery?
Although stainless steel jewellery doesn’t tarnish or corrode and doesn’t require special care, it can scratch. That’s why you should wear and store your jewellery in a way that minimizes any contact with other items that can cause damage. If your jewellery does get scratched, you can always have it professionally polished by a jeweller.

 Stainless steel jewellery is pretty easy to clean. Simply follow these steps:

 Pour some warm water in a small bowl, and add some mild dishwashing soap. Dip a soft, lint-free cloth in the soapy water, and then gently wipe the stainless steel jewellery with the damp cloth until the piece is clean. When cleaning it, rub the item along its polish lines. Wipe the remaining soap off your jewellery using a moist cloth dipped in clean water. Dry the jewellery well with a clean towel, and then leave your pieces to air dry. After your stainless steel jewellery is clean, you can use a jewellery polish or a polishing cloth to shine it.

 Some people use toothpaste to clean the especially dirty spots of their stainless steel pieces. Keep in mind, however, that toothpaste is abrasive. If you decide to use it for cleaning, make sure it is a non-whitening brand that does not contain silica, and use a soft cloth to rub the paste onto your pieces. Don’t forget to rinse the jewellery thoroughly after you are done.

 An alternative to these cleaning methods is to purchase a stainless steel cleaner from the store and follow the instructions on the package.

Categories: Care Guide

Dispatch & Shipping

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How long will my order take to reach me?

We are a company based in London, England and so shipping times will vary depending on a number of factors. For a run down of the estimates, select the 'Shipping Information' tab available on any product page. For additional information, please check our Delivery & Shipping page.

Categories: Dispatch & Shipping
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What are the shipping costs?

All items that are delivered domestically via standard service (within the UK) are free of charge! Items delivered to other locations are dependent on the service used.

You can get see a list of shipping costs by selecting the shipping information tab on the product page. Additionally, you can enter your address in the shipping calculator available in the shopping cart to get the relevant options available.

We utilize Royal Mail, DHL, and FedEx to dispatch orders to various locations.

For further detail on our dispatch process and shipping details, please check our Shipping & Delivery page.

Categories: Dispatch & Shipping
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My order hasn't arrived. What should I do?

Our courier partners' delivery times vary according to the location you've ordered from. For a list of the expected wait times for each region you can select the 'Shipping Information' tab available on each product page. For more information on our delivery process take a look at our Shipping & Delivery page.

If your package still hasn't arrived in the time frame allocated to your region, please get in contact with us via email at: email@81stgeneration.com and we will begin the process of investigating the delay.

Categories: Dispatch & Shipping

General Questions

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I've seen a ring I like, but I'm not sure of about the size I should get...

Size can be a tricky issue when it comes to jewellery, as different styles can require different sizes. To help out, we will certainly replace your item with another ring size, provided we have that size in stock within 30 days. If your desired size isn't in stock we will refund your purchase on return.

A tool that can help, is our handy ring size chart, available in the tab section on the ring product pages. If you're uncertain of your ring size, use a tape measure to get the circumference of the intended finger for wear (making sure to allow a bit of slack where needed for a comfortable fit) and then compare to the relevant column. 

Categories: General Questions
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What should I do If I need to get in contact with 81stgeneration?

81stgeneration head office is comprised of a small team ready to answer any queries you may have. If you have an order related issue, please get in touch by e-mail as this is the fastest way to collect your details and respond.

Our email address is: email@81stgeneration.com

If you do have an urgent request you can also try our business line during office hours (9am-5pm) on 02083497295.

Categories: General Questions

Placing an Order

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What payment methods do you accept?

We have support for a range of different payment methods on our store. You may pay using Mastercard, Visa, American Express, Apple Pay or PayPal. We do not accept cash or check. 

Categories: Placing an Order
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I've placed an order, but I need to change the address. What can I do?
As long as your item hasn't been shipped yet, we will still be able to change the details on our system.

Please email the correct address and your order number to email@81stgeneration.com and we will make the change for you. 

However, if the order has already been shipped (you will receive a confirmation email), it will no longer be possible to make changes. If that is the case you will need to contact the relevant carrier directly. 
Categories: Placing an Order

Refunds and Replacements

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I'd like to cancel/edit an order. How should I contact 81stgeneration?

As long as the order has not been processed and dispatched, we will endeavour to get your changes through.

Please send through your request ASAP to email@81stgeneration.com.

For detailed information on our cancellation and refund policies, please visit our Returns & Cancellations page.

Categories: Refunds and Replacements
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I have a problem with my item and I'd like a refund/ replacement.

If on arrival there is an issue with an item that you purchased, please send us an email at email@81stgeneration.com and we will rectify the problem either through a refund or a replacement of your choosing. If you are simply not satisfied with an item that you ordered, you can also email us and we will issue a refund or offer a replacement provided the item is returned within 30 days of receipt and is in a resalable condition.

For more information on our refund/replacement policy, please visit our Returns & Cancellations page.

Categories: Refunds and Replacements

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